Terms of service

Ordering 

When you place an order via the website, this is deemed to be an offer by you to form a contract to purchase the products referred to in that order on these terms and conditions, at our price for those items at the time we process that order and our performance of any contract is expressly made conditional on your agreement to these terms unless otherwise specifically agreed in writing between you and us.

If you have purchased the product by Credit Card or Debit Visa, once that payment has processed we will send you an email confirming receipt of your order and confirm if the products are available and when they will be dispatched to you.
Each order that you place will, if accepted by us, be a separate and binding agreement between you and us with respect to the supply of the relevant products, in accordance with these terms and conditions.

We reserve the right to decline all or part of your order before the contract is formed for any reason whatsoever. If we do this we will notify you by email.
Please ensure that you enter all information carefully when placing an order. You warrant to us that all information provided by you in relation to each order is complete, true and accurate. You will have an opportunity to identify and correct any input errors you make until you press the ‘place order’ button.

Payment

All prices are inclusive of 15% GST. Payment through online shop may only be made by a third party service Laybuy or Shopify Pay. These use precautions to keep your information secure and accepts credit and debit cards, including Visa and MasterCard. Revital Botanics Ltd is not liable to you however for any failure of performance, system, connection failure, error in connection with your accessing any third party website or portal and using that third party’s services.

The internet can be an unstable, and sometimes insecure, marketplace. Except to the extent otherwise required by law (including, without limitation New Zealand Consumer Guarantees Act 1993), we are not liable to you, or any other person, for any losses caused as a result of unauthorised access to payment related information you provide us when placing an order, except where this is caused by our negligence.

Delivery

Revital Botanics Ltd dispatch online orders to our customers as quickly as possible, customers can expect to receive your order within 2 – 7 working days of placing it. In the event that your order will be delayed we will advise you by email.

You acknowledge and agree that any times or dates given by us for delivery of the products are estimates only and we are not liable for any delay in delivery. Orders placed during a weekend or public holiday may be delivered outside of this timescale. We make every effort to dispatch our products on time, but, except to the extent required by law (including without limitation the New Zealand Consumer Guarantees Act 1993), we do not accept liability for a failure to deliver within the stated time or shortages, incorrect orders or damage to deliveries which are apparent on delivery unless you notify us in writing within 7 days’ of delivery.

If we are unable to deliver the products within 30 days beginning with the day after our acceptance of your order, you will be entitled to cancel the order and require any amounts paid to us in respect of that order to be refunded.

Where you place separate orders the products will be delivered separately and a separate delivery charge may apply to each order. Where you order more than one item in one order, all products for which your order is accepted at the same time will be dispatched together where practicable. However, in some cases products may be dispatched separately.

You acknowledge that risk in the products passes to you upon delivery of the products to your nominated delivery address in your order but title to the products passes to you on the date on which full payment has been received by us for all the products supplied to you.